Endpoint Protection doesn't create LastSuccessfulScanDateTime key in the registry

Article Id: 169656

Status: Published

Updated On: 16-06-2017 06:11

Legacy Id: TECH246738

Products:

Endpoint Protection

Issue/Introduction:

In Windows, Symantec Endpoint Protection uses the following registry key to store information about the last time a virus scan was completed:

64bit operating system:

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\Symantec Endpoint Protection\CurrentVersion\public-opstate]
LastSuccessfulScanDateTime

32bit operating system:

[HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\CurrentVersion\public-opstate]
LastSuccessfulScanDateTime

Upon checking registry, above entry may not exist.

Cause:

This registry entry, along with relevant value, is only created after completing first scan.

Resolution:

Run and complete Active Scan / Full Scan to see the entry being created and populated with date / time value.