Exception while packaging Symantec_Migration_Package_xxxxx_x64_silent.exe migration wizard zip.

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Article ID: 169640

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

While kicking off upgrade process from ITMS 7.6 HF7 to 8.0, after clicking on "Begin Install", there is an immediate failure displayed in the SIM logs:
"Exception while packaging Symantec_Migration_Package_2017_06_02_111822_x64.exe migration wizard zip.
Package generation failed with error: 110"

 

These are the 2 errors displayed in the SIM logs:

Error 1:

Package generation failed with error:110
----------------------------------------------------------------------------
Date: 6/7/2017 11:35:21 AM, Tick Count: 68512175 (19:01:52.1750000), Size: 343 B
Process: SymantecInstallationManager (17660), Thread ID: 26, Module: SymantecInstallationManager.exe
Priority: 1, Source: Symantec.Installation.Managers.SfxBuilder.WaitForPackageCreation
 

Error 2:

Exception while packaging Symantec_Migration_Package_2017_06_07_113520_x64_silent.exe migration wizard zip
Package generation failed with error: 110
   [System.Exception @ SymantecInstallationManager]
   at Symantec.Installation.Managers.SfxBuilder.WaitForPackageCreation(Process sfxProcess, Mutex progressMutex, MemoryMappedFile progressMapping)
   at Symantec.Installation.Managers.SfxBuilder.GeneratePackage()
   at Symantec.Installation.Managers.PackageBuildManager.BuildMigrationPackage(ProcessorType packageProcessorType, Boolean silentExtractionPackage)
   at Symantec.Installation.Managers.PackageBuildManager.PerformBuildMigrationPackages()

Exception logged from:
   at Symantec.Installation.Logging.LogActivity.ReportException(Int32 severity, String strMessage, String category, Exception exception, String
footer)
   at Symantec.Installation.Logging.LogActivity.ReportException(String strMessage, String category, Exception exception)
   at Symantec.Installation.Managers.PackageBuildManager.PerformBuildMigrationPackages()
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart()

-----------------------------------------------------------------------------------------------------
Date: 6/7/2017 11:35:21 AM, Tick Count: 68512175 (19:01:52.1750000), Size: 1.80 KB
Process: SymantecInstallationManager (17660), Thread ID: 26, Module: SymantecInstallationManager.exe
Priority: 1, Source: Symantec.Installation.Managers.PackageBuildManager.PerformBuildMigrationPackages
 

Cause

Known Issue.

Environment

ITMS 7.6 HF7 uopgrading to 8.0
Windows Server 2008 R2 SP1
SIM 8.1.5237

Resolution

This issue has been reported to the Symantec Development team. A fix is planned for a release post ITMS 8.1 RU1. Current ETA is ITMS 8.1 RU3.

 

In case a similar issue occurs again before ITMS 8.1 RU3 is released, Dev added to SIM a check for HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Aim\SkipMigrationBuild DWORD value and if it is set to 1, will skip migration package build so we can continue with the installation process.

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