System stalls at error: "Critical Memory Initialization" after upgrade of Messaging Gateway to latest version

Products

• Messaging Gateway

Issue/Introduction

System hangs during warm reboot at Critical Memory Initialization Error for PowerEdge T130, R230, R330 and T330 servers

Memory error: An error was detected during memory initialization.

Cause

Bios needs to be updated to latest version.

Environment

Messaging Gateway based on Dell server platforms.

 

Resolution

You can obtain the BIOS update from this link:

http://www.dell.com/support/home/us/en/04

Please follow the steps in this document to update the BIOS: https://support.symantec.com/en_US/article.INFO4557.html