The primary VIP Access Manager gateway server has become corrupt or unrecoverable (i.e. from a backup or VM snapshot).

It is possible to set a secondary gateway as the primary. To designate a secondary gateway as the new primary, log on to the system as the root user either via SSH or console.

Run the following script:

# sam-promote

Once the new primary gateway has been set, any additional gateways must be updated to point to the new primary. This is done by running the sam-switch script on the additional gateways and providing the IP for the new primary gateway.

Note: Once a new primary gateway has been configured it is not possible to revert this change.