Endpoint Protection Manager upgrade to v. 14.0.2349.0100 fails if the sem5 database password does not meet strong password requirements

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Article ID: 169600

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Symantec Endpoint Protection Manager (SEPM) upgrade fails during SEPM Configuration Wizard immediately after entering the sem5 password and clicking NEXT.

The install starts and immediately returns to the previous screen with no error message

Cause

The sem5 database password is analyzed during the configuration and rejected if it is not a strong password.

Resolution

Prior to beginning the upgrade verify the sem5 database password is a strong password and adjust if necessary.

 

Strong password criteria:

  • Password must be a minimum of 8 characters in length
  • Password must contain at least 1 capital letter
  • Password must contain at least 1 number
  • Special characters not required