Microsoft Office does not launch after recent product update

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Article ID: 169587

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Updated On:

Products

Symantec Products

Issue/Introduction

When launching an Office application you get an error after upgrading Symantec Endpoint Protection Small Business Edition cloud (SEP SBE) to the latest release.

The operating system is not presently configured to run this application.

Cause

When the SEP SBE cloud client is upgraded it comes installed with a base set of defintions that do not include the fix for an issue that blocks Microsoft Office from running.

Resolution

The issue has been resolved in later releases of defintitions and can be easily repaired.

  1. Open the client interface from Start > All Programs > Symantec.cloud > Symantec.cloud Status or by double clicking on the Symantec logo in the system tray (Checkmark Icon)
  2. Click Update Definitions on the right hand side of the interface
  3. Once definitions have updated try to launch the Office application again
  4. If the Office application still errors reboot the machine