ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
My client has not completed the upgrade on its own
Article ID: 169586
Updated On:
Products
Symantec Products
Issue/Introduction
A Symantec Endpoint Protection Small Business Edition cloud (SEP SBE) agent shows Agent Upgrade pending in the portal but after multiple restarts the client does not update locally.
Resolution
To manually upgrade your client you can do one of the following:
- Download and run a fresh installer using the Install Now option on the machine, it will update the client to the latest version
OR
- Create a new redistributable package
- Open an Administrative Command Prompt
- Navigate to the location you saved the redistributable package
- Run the following command:
SymRedistributable.exe -silent -refreshall
If the agent still fails to upgrade uninstall and reinstall the agent using the removal tools to ensure you remove any corrupted remnants.
Feedback
Yes
No
Powered by
