Error 1935 during the install of the Data Loss Prevention Endpoint agent

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Article ID: 169581

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Updated On:

Products

Data Loss Prevention Endpoint Prevent

Issue/Introduction

Symantec Data Loss Prevention Endpoint (DLP)

You receive a 1935 error when you install the DLP Endpoint Agent on a computer.
You see the same error in the Windows Event Viewer.

 

 

Cause

The issue occurs due to corrupt Microsoft Visual C++ 2005 redistributables that are in Windows Assembly.
You find these folders missing from c:WindowsWinSxS:

 

 

 

 

 

Environment

Windows 10
Windows 7

Resolution

  1. Uninstall the existing Microsoft Visual C++ 2005 redistributable.
  2. Download vcredist_x86.EXE and vcredist_x64.EXE from https://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=26347.
  3. Install the files on the affected computer.
  4. Restart the computer and install the DLP agent.

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