TouchID no longer works after upgrading MacBook Pro operating system

book

Article ID: 169576

calendar_today

Updated On:

Products

Endpoint Protection

Issue/Introduction

During an upgrade of macOS 10.12.3 to 10.12.4 with TouchID enabled and Symantec Endpoint Protection (SEP) 14 MP1, the enrollment of a fingerprint with TouchID fails. Touch ID also does not work for existing fingerprints. When you uninstall SEP, Touch ID works again as expected. 

"Touch ID Failed. Unable to complete Touch ID Setup”

Environment

macOS 10.12.3

MacBook Pro

Resolution

This issue is resolved in Symantec Endpoint Protection (SEP) 14 MP2. For more information on upgrading, please see Upgrade or migrate to Endpoint Protection 14.