Network drives disappear after installing the Encryption Desktop client

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Article ID: 169570

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Updated On:

Products

Symantec Products

Issue/Introduction

Managed Symantec Encryption Desktop (SED) client 10.3.2 MP13 and 10.4.x
Windows 7 32-bit 

  • After installing the SED client the mapped drives disappear from the client.
  • The mapped drives reappear of the IP address is manually assigned instead of using DHCP.

Cause

Conflicting network providers with LogMeIn.

Resolution

  • The Network Provide Order shows the following:
    RDPNP,LanmanWorkstation,webclient,LMIRfsClientNP,PGPpwflt
  • The LMIRfsClientNP is the network provider for LogMeIn.
  • We then moved the PGPpwflt to be ahead of the LMIRfsClientNP.
  • We then reset the computer to use DHCP.
  • After rebooting we confirmed that the IP address was obtained via DHCP and the mapped drives show up as expected.