Failure while installing Task Management MSI: Error 1722

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Article ID: 169559

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

While installing the "altiris_taskmanagement_8_1_x64.msi" via command prompt:

msiexec.exe /i "C:\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris\altiris_taskmanagement_8_1_x64.msi" skipaim=1 InstallDir="C:\Program Files\Altiris\TaskManagement"

it fails with error window:

Error 1722. There is a probelm with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
Action Configure_HostService, location:
C:\Windows\Installer\MSI53A4.tmp, command: -config=TaskManagement -dir="C:\Program Files\Altiris\TaskManagement\"

Cause

In this particular environment, the diagnostics msi was not installed (causing that aexconfig failed to run when the MSI called configuration step)

Environment

ITMS 7.6, 8.0, 8.1

Resolution

Make sure that "altiris_diagnostics_x_x_x64.msi" for the version that you are trying to install or repair is installed and configured.

You can use the following command line:

msiexec.exe /i "C:\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris\altiris_diagnostics_8_1_x64.msi" skipaim=1

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