Protection Engine 7.9 Console interface does not modify the .XML files as expected.

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Article ID: 169539

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Updated On:

Products

Protection Engine for Cloud Services Protection Engine for NAS

Issue/Introduction

Issue found when attempting to modify the LiveUpdate frequency in the Symantec Protection Engine (SPE) 7.9 Console.  The change to the LiveUpdate frequency from 2 hours to a different  frequency did not modify the .XML files as expected.

Resolution

The suggested workaround below details the following commands to set the LiveUpdate frequency to 24 hours:
  

  1. Stop the Symantec Protection Engine Service on the target server.
  2. Create a copy of the original liveupdate.xml in case the process below fails to work correctly.
  3. Open an elevated command prompt.
  4. Change to Symantec Protection Engine installation directory.
  • On windows computers, the default location is: C:\Program Files\Symantec\Scan Engine\
  • On Solaris and Linux computers, the default location for the Liveupdate.xml file is /opt/SYMCScan/bin/
  1. Run the following command: XMLModifier.exe -s /liveupdate/Schedule/Interval/@value 86400 liveupdate.xml
  2. Start the Symantec Protection Engine Service on the target server.
  3. Verify the liveupdate.xml file interval has the current information: <Interval value="86400"/>

The solution is expected to be released in next CRT release.