Protection Engine 7.9 Console interface does not modify the .XML files as expected.

Products

• Protection Engine for Cloud Services
• Protection Engine for NAS

Issue/Introduction

Issue found when attempting to modify the LiveUpdate frequency in the Symantec Protection Engine (SPE) 7.9 Console.  The change to the LiveUpdate frequency from 2 hours to a different  frequency did not modify the .XML files as expected.

Resolution

The suggested workaround below details the following commands to set the LiveUpdate frequency to 24 hours:
  

1. Stop the Symantec Protection Engine Service on the target server.
2. Create a copy of the original liveupdate.xml in case the process below fails to work correctly.
3. Open an elevated command prompt.
4. Change to Symantec Protection Engine installation directory.

• On windows computers, the default location is: C:\Program Files\Symantec\Scan Engine\
• On Solaris and Linux computers, the default location for the Liveupdate.xml file is /opt/SYMCScan/bin/

5. Run the following command: XMLModifier.exe -s /liveupdate/Schedule/Interval/@value 86400 liveupdate.xml
6. Start the Symantec Protection Engine Service on the target server.
7. Verify the liveupdate.xml file interval has the current information: <Interval value="86400"/>

The solution is expected to be released in next CRT release.