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Protection Engine 7.9 Console interface does not modify the .XML files as expected.


Article ID: 169539


Updated On:


Protection Engine for Cloud Services Protection Engine for NAS


Issue found when attempting to modify the LiveUpdate frequency in the Symantec Protection Engine (SPE) 7.9 Console.  The change to the LiveUpdate frequency from 2 hours to a different  frequency did not modify the .XML files as expected.


The suggested workaround below details the following commands to set the LiveUpdate frequency to 24 hours:

  1. Stop the Symantec Protection Engine Service on the target server.
  2. Create a copy of the original liveupdate.xml in case the process below fails to work correctly.
  3. Open an elevated command prompt.
  4. Change to Symantec Protection Engine installation directory.
  • On windows computers, the default location is: C:\Program Files\Symantec\Scan Engine\
  • On Solaris and Linux computers, the default location for the Liveupdate.xml file is /opt/SYMCScan/bin/
  1. Run the following command: XMLModifier.exe -s /liveupdate/Schedule/Interval/@value 86400 liveupdate.xml
  2. Start the Symantec Protection Engine Service on the target server.
  3. Verify the liveupdate.xml file interval has the current information: <Interval value="86400"/>

The solution is expected to be released in next CRT release.