PC Transplant does not transfer office documents and or personalities

Products

• Symantec Products

Issue/Introduction

In ITMS and GSS, PCT may intermittenly not transfer office documents and or personalities. 

There is no error message.  PCT successfully runs, but items or personalities are still missing afterwards.

Cause

The cause of this issues is a defect with file compression.

Environment

ITMS 7.x
ITMS 8.x
GSS 3.x

Resolution

When creating your template file through TEMPLATE.exe uncheck the "Use file compression" check box.  It is selected by default.