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PC Transplant does not transfer office documents and or personalities
Article ID: 169507
Updated On:
Products
Symantec Products
Issue/Introduction
In ITMS and GSS, PCT may intermittenly not transfer office documents and or personalities.
There is no error message. PCT successfully runs, but items or personalities are still missing afterwards.
Cause
The cause of this issues is a defect with file compression.
Environment
ITMS 7.x
ITMS 8.x
GSS 3.x
Resolution
When creating your template file through TEMPLATE.exe uncheck the "Use file compression" check box. It is selected by default.
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