Identity Governance: "Error:Unable to authenticate to report server. Please check User ID/Password"

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal

Issue/Introduction

How to create an organization and users in Jaspersoft?  This document explains how to create an organization and users to access the content of the organization.

Environment

Release:
Component: SGRM

Resolution

Steps to create a Tenant and Tenant User in Jasper Server

1. Login to Jasper Report Server using superuser credentials:

http://<Jasper Server hostname>:8080/jaspersoft/

2. Navigate to Manage --> Organizations. Select root from the left pane and click on Add Organization from the right pane.

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3. Add an Organization as shown below:
Note: The Organization Name is unique for each tenant. 

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4.  Once the organization is added navigate to manage ---> Users.

5.  Select root ----> dousa from the left pane.

<Please see attached file for image>

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6.  Select Add User from the right pane and add a user to the organization.

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By default the dousauser will have ROLE_USER permissions.  Edit the user and assign ROLE_ADMINISTRATOR permissions