Identity Governance: "Error:Unable to authenticate to report server. Please check User ID/Password"


Article ID: 16950


Updated On:


CA Identity Manager CA Identity Governance CA Identity Portal


How to create an organization and users in Jaspersoft?  This document explains how to create an organization and users to access the content of the organization.


Component: SGRM


Steps to create a Tenant and Tenant User in Jasper Server

1. Login to Jasper Report Server using superuser credentials:

http://<Jasper Server hostname>:8080/jaspersoft/

2. Navigate to Manage --> Organizations. Select root from the left pane and click on Add Organization from the right pane.

<Please see attached file for image>

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3. Add an Organization as shown below:

Note: The Organization Name is unique for each tenant. 

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src="/servlet/servlet.FileDownload?file=0150c000004AKgCAAW" alt="2.png" width="394" height="391">

4.  Once the organization is added navigate to manage ---> Users.

5.  Select root ----> dousa from the left pane.

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKgDAAW" alt="31.png" width="573" height="81">

6.  Select Add User from the right pane and add a user to the organization.

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKgEAAW" alt="4.png" width="355" height="452">


By default the dousauser will have ROLE_USER permissions.  Edit the user and assign ROLE_ADMINISTRATOR permissions


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