Active digest notification missing release link

Products

• Email Security.cloud

Issue/Introduction

Some entries in a user's active summary notification do not have a release link

Environment

• Symantec Email Security.cloud
• Email Quarantine

Cause

If you enable active summary notifications in the portal before a scheduled notification is sent out, some emails do not have the release link. This is because the emails were flagged as spam before the feature was enabled and the release link was not assigned to them. All subsequent emails within the active summary notifications contain the release link.

Resolution

To enable active digest notifications please follow the below described steps:

1. Login to the Symantec.cloud Management Portal
2. Click on Services > Email Services > Email Quarantine
3. Under New Account Defaults > Email Quarantine access and Notification Content
4. Enable option "Users can release and delete (Symantec Email Quarantine only) emails directly from notifications"
5. Click on Save

Note: This change can be applied at the domain (custom) level or global level.