User not receiving the active digest notification

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Article ID: 169496

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Updated On:

Products

Email Security.cloud

Issue/Introduction

A user receives standard spam notification emails instead of active ones (Active Digest notifications).

Cause

If a new user has never logged into Email Quarantine and set up a password, they receive the standard notification. Once they log on for the first time, the user will receive active summary notifications in future.

Environment

  • Symantec Email Security.cloud
  • Email Quarantine

 

Resolution

The user in question will need to login to the Symantec Email Quarantine portal to start receiving the active digest notifications. For more information, review settings that affect delivery of Email Quarantine messages and notifications.