What happens in CCS when a reboot is pending on ITMS Patch Remediation?

Products

• Control Compliance Suite Assessment Manager
• Control Compliance Suite Vulnerability Manager
• Control Compliance Suite Windows
• Patch Management Solution for Windows
• Management Platform (Formerly known as Notification Server)

Issue/Introduction

When CCS identifies a client as requiring a patch, and ITMS pushes this patch to the client, what is the result when it is installed but requires a reboot to complete?

Resolution

The CCS ticket is marked as "Completed with failures", if the patch installs but returns that it completed "pending reboot."  Once the system is rebooted and CCS scans it again, it will be updated to compliant.