Endpoint Protection Mac client is missing the SymSharedSettings daemon

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Article ID: 169464

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Updated On:

Products

Endpoint Protection

Issue/Introduction

After installing Symantec Endpoint Protection (SEP) for Mac, you see an error message stating that the SymSharedSettings daemon is missing. You may also see "Symantec Endpoint Protection quit unexpectedly" or "Kernel extensions need authorization" in SEP GUI's Status page.

Different possible error messages:

"Kernel extensions need authorization" in SEP GUI's Status page. Clicking "Fix" switches to macOS Security Prefs Pane, but there is no option there to authorize Symantec extensions. 

"Symantec Endpoint Protection for Mac will now close: The Symantec Endpoint Protection for Mac client is missing the SymSharedSettings daemon. Make sure that you installed the Mac client properly or that the installation has completed."

"Symantec Endpoint Protection quit unexpectedly. Click Reopen to open the application again. This report will be sent to Apple automatically." Details:

Process:               Symantec Endpoint Protection [3054]
Path:                  /Applications/Symantec Solutions/Symantec Endpoint Protection.app/Contents/MacOS/Symantec Endpoint Protection
Identifier:            com.symantec.sep.mainapp
Version:               14.0.2349.0100 (12)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Symantec Endpoint Protection [3054]
User ID:               501

Date/Time:             2017-05-18 13:57:56.307 -0700
OS Version:            Mac OS X 10.12.4 (16E195)
Report Version:        12
Anonymous UUID:        0F41698E-8D95-FF61-FF54-6775FB0A734F


Time Awake Since Boot: 5300 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000028
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11
Termination Reason:    Namespace SIGNAL, Code 0xb
Terminating Process:   exc handler [0]

VM Regions Near 0x28:
--> 
    __TEXT                 000000010461c000-000000010465e000 [  264K] r-x/rwx SM=COW  /Applications/Symantec Solutions/Symantec Endpoint Protection.app/Contents/MacOS/Symantec Endpoint Protection

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   com.symantec.sharedsettings.framework	0x0000000104d8edfe SymSS2::ZssConnection::SetNotifyQueue(dispatch_queue_s*) + 28
1   com.symantec.sep.SEPUIDeviceControl	0x0000000106f383fb 0x106f37000 + 5115
2   com.apple.AppKit              	0x00007fffa5c2c40f -[NSCustomObject nibInstantiate] + 364
3   com.apple.AppKit              	0x00007fffa5c2c242 -[NSIBObjectData instantiateObject:] + 286
4   com.apple.AppKit              	0x00007fffa5c2b938 -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 591
5   com.apple.AppKit              	0x00007fffa5c22ec0 loadNib + 375
6   com.apple.AppKit              	0x00007fffa5c2240a +[NSBundle(NSNibLoading) _loadNibFile:nameTable:options:withZone:ownerBundle:] + 308
7   com.apple.AppKit              	0x00007fffa5c221c2 -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 201
8   com.apple.AppKit              	0x00007fffa5c21f7f +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 414
9   com.symantec.sep.SEPUIDeviceControl	0x0000000106f3907e 0x106f37000 + 8318
10  com.symantec.sep.mainapp      	0x0000000104647c0e 0x10461c000 + 179214
11  com.symantec.sep.mainapp      	0x000000010462dc36 0x10461c000 + 72758
12  com.apple.CoreFoundation      	0x00007fffa816538f -[NSSet makeObjectsPerformSelector:] + 239
13  com.apple.AppKit              	0x00007fffa5c2bc8b -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 1442
14  com.apple.AppKit              	0x00007fffa5c22ec0 loadNib + 375
15  com.apple.AppKit              	0x00007fffa5c2240a +[NSBundle(NSNibLoading) _loadNibFile:nameTable:options:withZone:ownerBundle:] + 308
16  com.apple.AppKit              	0x00007fffa5c221c2 -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 201
17  com.apple.AppKit              	0x00007fffa5c21f7f +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 414
18  com.apple.AppKit              	0x00007fffa5c1cefb NSApplicationMain + 498
19  com.symantec.sep.mainapp      	0x000000010462d9f9 main + 76
20  com.symantec.sep.mainapp      	0x00000001046253d4 start + 52

Thread 1:
0   libsystem_kernel.dylib        	0x00007fffbde41bf2 __psynch_cvwait + 10
1   libsystem_pthread.dylib       	0x00007fffbdf2d86e _pthread_cond_wait + 712
2   libc++.1.dylib                	0x00007fffbc8b04cd std::__1::condition_variable::wait(std::__1::unique_lock&) + 47
3   com.apple.JavaScriptCore      	0x00007fffab18c34c void std::__1::condition_variable_any::wait >(std::__1::unique_lock&) + 108
4   com.apple.JavaScriptCore      	0x00007fffab18c2cb bmalloc::AsyncTask::threadRunLoop() + 155
5   com.apple.JavaScriptCore      	0x00007fffab18c19d bmalloc::AsyncTask::threadEntryPoint(bmalloc::AsyncTask*) + 29
6   com.apple.JavaScriptCore      	0x00007fffab18c44d void* std::__1::__thread_proxy*), bmalloc::AsyncTask*> >(void*) + 93
7   libsystem_pthread.dylib       	0x00007fffbdf2c9af _pthread_body + 180
8   libsystem_pthread.dylib       	0x00007fffbdf2c8fb _pthread_start + 286
9   libsystem_pthread.dylib       	0x00007fffbdf2c101 thread_start + 13

Thread 2:
0   libsystem_kernel.dylib        	0x00007fffbde4244e __workq_kernreturn + 10
1   libsystem_pthread.dylib       	0x00007fffbdf2c695 _pthread_wqthread + 1426
2   libsystem_pthread.dylib       	0x00007fffbdf2c0f1 start_wqthread + 13

Thread 3:: Dispatch queue: com.symantec.sep.sepavuiplugin.refresherqueue
0   libsystem_kernel.dylib        	0x00007fffbde41bf2 __psynch_cvwait + 10
1   libsystem_pthread.dylib       	0x00007fffbdf2d86e _pthread_cond_wait + 712
2   com.apple.Foundation          	0x00007fffa9ba2d2b -[NSCondition wait] + 240
3   com.apple.Foundation          	0x00007fffa9ba1de8 -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 904
4   com.apple.Foundation          	0x00007fffa9ba19e2 -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:] + 131
5   libdispatch.dylib             	0x00007fffbdcdd8fc _dispatch_client_callout + 8
6   libdispatch.dylib             	0x00007fffbdcf2a16 _dispatch_continuation_pop + 533
7   libdispatch.dylib             	0x00007fffbdce8a6c _dispatch_source_latch_and_call + 194
8   libdispatch.dylib             	0x00007fffbdce013b _dispatch_source_invoke + 1248
9   libdispatch.dylib             	0x00007fffbdcf37db _dispatch_queue_serial_drain + 443
10  libdispatch.dylib             	0x00007fffbdce6306 _dispatch_queue_invoke + 1046
11  libdispatch.dylib             	0x00007fffbdcdf6b5 _dispatch_root_queue_drain + 476
12  libdispatch.dylib             	0x00007fffbdcdf48c _dispatch_worker_thread3 + 99
13  libsystem_pthread.dylib       	0x00007fffbdf2c616 _pthread_wqthread + 1299
14  libsystem_pthread.dylib       	0x00007fffbdf2c0f1 start_wqthread + 13

Thread 4:
0   libsystem_pthread.dylib       	0x00007fffbdf2c0e4 start_wqthread + 0

Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000000  rbx: 0x00007fffc6c46a80  rcx: 0x00000000ffffffff  rdx: 0x0000000000000000
  rdi: 0x0000000104db5038  rsi: 0x00007fffc6c46a80  rbp: 0x00007fff5b5e2b70  rsp: 0x00007fff5b5e2b50
   r8: 0x0000000106f3d000   r9: 0x0000000000000000  r10: 0x000000000000002e  r11: 0x00007fffbdf21ca2
  r12: 0x00007fffbd424000  r13: 0x0000000000000010  r14: 0x0000000000000000  r15: 0x0000000000000000
  rip: 0x0000000104d8edfe  rfl: 0x0000000000010246  cr2: 0x0000000000000028
  
Logical CPU:     0
Error Code:      0x00000004
Trap Number:     14


Binary Images:
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       0x10468b000 -        0x1046a1ff7 +com.symantec.liveupdate.framework (14.0 - 46) <10531561-B8DB-3999-A4A1-36EED914B061> /Library/Application Support/Symantec/*/SymLiveUpdate.framework/Versions/A/SymLiveUpdate
       0x1046af000 -        0x1046bcfff +com.symantec.SEPUI (1.0 - 1) <60808B65-F1E2-369C-87C4-46D44CEBA20E> /Applications/Symantec Solutions/Symantec Endpoint Protection.app/Contents/Frameworks/SEPUI.framework/Versions/A/SEPUI
       0x1046ce000 -        0x1046f4fff +com.symantec.uiagent.framework (14.0 - 46) <31E64D09-5FD4-3176-B18C-728E6924C784> /Library/Application Support/Symantec/*/SymUIAgent.framework/Versions/A/SymUIAgent
       0x10470f000 -        0x104755fff +com.symantec.symbase (14.0 - 46) <49E7B7E0-736E-31C9-8390-AF518C8C71F6> /Library/Application Support/Symantec/*/SymBase.framework/Versions/B/SymBase
       0x104782000 -        0x104833fd7 +com.symantec.nfm.framework (14.0 - 46) <4C4993F5-2992-3878-9B52-860F258CD0CB> /Library/Application Support/Symantec/*/NortonForMac.framework/Versions/A/NortonForMac
       0x104878000 -        0x104892fff +com.symantec.SymAppKitAdditions (14.0 - 46) <4FC415FD-B8AD-3CAC-901D-ABA3CCA42C42> /Library/Application Support/Symantec/*/SymAppKitAdditions.framework/Versions/B/SymAppKitAdditions
       0x1048aa000 -        0x1048b1ff7 +com.symantec.avscan.framework (14.0 - 46)  /Library/Application Support/Symantec/*/SymAVScan.framework/Versions/B/SymAVScan
       0x1048bc000 -        0x1048feff7 +com.symantec.daemon.framework (14.0 - 46)  /Library/Application Support/Symantec/*/SymDaemon.framework/Versions/A/SymDaemon
       0x104926000 -        0x104968fff +com.symantec.framework.fw (14.0 - 46) <4D758FB6-8C99-3A0D-9D34-AADF27E2B926> /Library/Application Support/Symantec/*/SymFirewall.framework/Versions/A/SymFirewall
       0x104994000 -        0x10499fff7 +com.symantec.ips (14.0 - 46) <5F2BFF2A-6226-31CF-8222-FA893F6CAF05> /Library/Application Support/Symantec/*/SymIPS.framework/Versions/A/SymIPS
       0x1049b2000 -        0x1049c7ff7 +com.symantec.licensing (14.0 - 46) <710B8EF1-A0A4-386B-8F8D-CC2448957B09> /Library/Application Support/Symantec/*/SymLicensing.framework/Versions/A/SymLicensing
       0x1049e1000 -        0x104c1dff7 +com.symantec.symoxygen (14.0 - 46) <9027676C-94F8-3198-A6C9-F1090C39A4D9> /Library/Application Support/Symantec/*/SymOxygen.framework/Versions/A/SymOxygen
       0x104d86000 -        0x104db2ff7 +com.symantec.sharedsettings.framework (14.0 - 46) <4F427537-60E4-34FF-9446-458CEA105439> /Library/Application Support/Symantec/*/SymSharedSettings.framework/Versions/B/SymSharedSettings
       0x104dd1000 -        0x104deaff7 +com.symantec.framework.submissionsdk (14.0 - 46)  /Library/Application Support/Symantec/*/SymSubmission.framework/Versions/A/SymSubmission
       0x104e02000 -        0x104e40fff +libcx_lib.so (0)  /Library/Application Support/Symantec/*/libcx_lib.so
       0x104e6a000 -        0x104fbeff7 +csdk.dylib (1) <97FCA7BB-9005-38CF-86DF-91D2DF8B4D5B> /Library/Application Support/Symantec/*/csdk.dylib
       0x105067000 -        0x105097ff7 +com.symantec.ielement.framework (14.0 - 46)  /Library/Application Support/Symantec/*/IElement.framework/Versions/A/IElement
       0x1050ad000 -        0x105282fff +libprotobuf.8.dylib (0) <7DCF8B39-2386-3CDF-847D-09A2506E13EE> /Library/Application Support/Symantec/*/libprotobuf.8.dylib
       0x106f08000 -        0x106f23fff +com.symantec.SEPUIAntiVirus (1.0 - 1)  /Applications/Symantec Solutions/Symantec Endpoint Protection.app/Contents/PlugIns/SEPUIAntiVirus.plugin/Contents/MacOS/SEPUIAntiVirus
       0x106f37000 -        0x106f3bfff +com.symantec.sep.SEPUIDeviceControl (1.0 - 1) <867BF8CE-1847-30FA-A607-3CD6D96D081E> /Applications/Symantec Solutions/Symantec Endpoint Protection.app/Contents/PlugIns/SEPUIDeviceControl.plugin/Contents/MacOS/SEPUIDeviceControl
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       0x10abd2000 -        0x10abd2feb +cl_kernels (???) <1F678B0B-3FA5-4728-9B35-21E56F9810B4> cl_kernels
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    0x7fffa6f23000 -     0x7fffa712ffff  com.apple.audio.toolbox.AudioToolbox (1.14 - 1.14) <6EEF498D-8233-3622-B34B-49FDD9D4DF14> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
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    0x7fffbdd23000 -     0x7fffbdd28ff3  libmacho.dylib (898) <17D5D855-F6C3-3B04-B680-E9BF02EF8AED> /usr/lib/system/libmacho.dylib
    0x7fffbdd29000 -     0x7fffbdd2bff3  libquarantine.dylib (85.50.1) <7B32EA91-AB8B-32A4-8E52-9D3ED46CAC8E> /usr/lib/system/libquarantine.dylib
    0x7fffbdd2c000 -     0x7fffbdd2dffb  libremovefile.dylib (45) <38D4CB9C-10CD-30D3-8B7B-A515EC75FE85> /usr/lib/system/libremovefile.dylib
    0x7fffbdd2e000 -     0x7fffbdd46ff7  libsystem_asl.dylib (349.50.5) <096E4228-3B7C-30A6-8B13-EC909A64499A> /usr/lib/system/libsystem_asl.dylib
    0x7fffbdd47000 -     0x7fffbdd47ff7  libsystem_blocks.dylib (67) <10DC5404-73AB-35B3-A277-A8AFECB476EB> /usr/lib/system/libsystem_blocks.dylib
    0x7fffbdd48000 -     0x7fffbddd5fef  libsystem_c.dylib (1158.50.2)  /usr/lib/system/libsystem_c.dylib
    0x7fffbddd6000 -     0x7fffbddd9ffb  libsystem_configuration.dylib (888.51.2) <872C8A42-0871-3424-830B-84E587A75D27> /usr/lib/system/libsystem_configuration.dylib
    0x7fffbddda000 -     0x7fffbddddfff  libsystem_coreservices.dylib (41.4)  /usr/lib/system/libsystem_coreservices.dylib
    0x7fffbddde000 -     0x7fffbddf6fff  libsystem_coretls.dylib (121.50.4)  /usr/lib/system/libsystem_coretls.dylib
    0x7fffbddf7000 -     0x7fffbddfdfff  libsystem_dnssd.dylib (765.50.9)  /usr/lib/system/libsystem_dnssd.dylib
    0x7fffbddfe000 -     0x7fffbde27ff7  libsystem_info.dylib (503.50.4) <611DB84C-BF70-3F92-8702-B9F28A900920> /usr/lib/system/libsystem_info.dylib
    0x7fffbde28000 -     0x7fffbde4aff7  libsystem_kernel.dylib (3789.51.2)  /usr/lib/system/libsystem_kernel.dylib
    0x7fffbde4b000 -     0x7fffbde92fe7  libsystem_m.dylib (3121.6)  /usr/lib/system/libsystem_m.dylib
    0x7fffbde93000 -     0x7fffbdeb1ff7  libsystem_malloc.dylib (116.50.8) <48D1BBA3-914E-3C65-AF70-C33B4A1B5233> /usr/lib/system/libsystem_malloc.dylib
    0x7fffbdeb2000 -     0x7fffbdf0bffb  libsystem_network.dylib (856.50.56)  /usr/lib/system/libsystem_network.dylib
    0x7fffbdf0c000 -     0x7fffbdf15ff3  libsystem_networkextension.dylib (563.50.32)  /usr/lib/system/libsystem_networkextension.dylib
    0x7fffbdf16000 -     0x7fffbdf1fff3  libsystem_notify.dylib (165.20.1)  /usr/lib/system/libsystem_notify.dylib
    0x7fffbdf20000 -     0x7fffbdf28fe7  libsystem_platform.dylib (126.50.8) <5940EAB7-84D6-34DC-9B38-111648B2B589> /usr/lib/system/libsystem_platform.dylib
    0x7fffbdf29000 -     0x7fffbdf33ff7  libsystem_pthread.dylib (218.51.1) <62A84A68-431D-3B54-A7B6-31367CCF2884> /usr/lib/system/libsystem_pthread.dylib
    0x7fffbdf34000 -     0x7fffbdf37ff7  libsystem_sandbox.dylib (592.50.47) <87A2327D-B7A1-3E4C-A85D-D3D9484003DB> /usr/lib/system/libsystem_sandbox.dylib
    0x7fffbdf38000 -     0x7fffbdf39ff3  libsystem_secinit.dylib (24.50.4)  /usr/lib/system/libsystem_secinit.dylib
    0x7fffbdf3a000 -     0x7fffbdf41ffb  libsystem_symptoms.dylib (532.50.47) <9CF6A47C-8343-3E85-9C27-A8D98E726A8B> /usr/lib/system/libsystem_symptoms.dylib
    0x7fffbdf42000 -     0x7fffbdf55ff7  libsystem_trace.dylib (518.51.1)  /usr/lib/system/libsystem_trace.dylib
    0x7fffbdf56000 -     0x7fffbdf5bffb  libunwind.dylib (35.3) <3D50D8A8-C460-334D-A519-2DA841102C6B> /usr/lib/system/libunwind.dylib
    0x7fffbdf5c000 -     0x7fffbdf85ff7  libxpc.dylib (972.50.27)  /usr/lib/system/libxpc.dylib

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 1
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 5824
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=331.2M resident=0K(0%) swapped_out_or_unallocated=331.2M(100%)
Writable regions: Total=1.1G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.1G(100%)
 
                                  VIRTUAL   REGION 
REGION TYPE                          SIZE    COUNT (non-coalesced) 
===========                       =======  ======= 
Accelerate framework                 256K        3 
Activity Tracing                     256K        2 
CG backing stores                    548K        4 
CG image                              32K        5 
CoreUI image data                    304K        5 
CoreUI image file                    176K        4 
Image IO                              16K        2 
JS JIT generated code                  8K        3 
JS JIT generated code (reserved)     1.0G        2         reserved VM address space (unallocated)
Kernel Alloc Once                      8K        2 
MALLOC                              45.4M       32 
MALLOC guard page                     48K       10 
Memory Tag 242                        12K        2 
OpenCL                                 8K        2 
SQLite page cache                     64K        2 
STACK GUARD                         56.0M        6 
Stack                               10.0M        6 
VM_ALLOCATE                           56K       11 
WebKit Malloc                       14.0M       29 
__DATA                              30.5M      293 
__IMAGE                              528K        2 
__LINKEDIT                         118.7M       27 
__TEXT                             212.4M      293 
__UNICODE                            556K        2 
mapped file                         49.8M       15 
shared memory                       16.4M       16 
===========                       =======  ======= 
TOTAL                                1.5G      754 
TOTAL, minus reserved VM space     556.0M      754 

Model: VMware7,1, BootROM VMW71.00V.0.B64.1507021939, 2 processors, 3.23 GHz, 2 GB, SMC 2.8f0
Graphics: Display, PCI, 128 MB
Memory Module: RAM slot #0/RAM slot #0, 2 GB, DRAM, 0 MHz, VMware Virtual RAM, VMW-2048MB
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: VMware Virtual SATA Hard Drive, 429.5 GB
Serial ATA Device: VMware Virtual SATA CDRW Drive
USB Device: USB 3.0 Bus
USB Device: VMware Virtual USB Hub
USB Device: VMware Virtual USB Hub
USB Device: VMware Virtual USB Keyboard
USB Device: VMware Virtual USB Mouse
USB Device: USB Bus
USB Device: USB 2.0 Bus
Thunderbolt Bus: 

 

Cause

This will happen if you try to run SEP immediately after installation without rebooting. The installer normally asks for this reboot and it is required. The Mac remote deployment package does not ask for a reboot, so this error may be most commonly seen after deploying SEPRemote.pkg to a Mac and trying to open the SEP GUI afterwards without rebooting.

Environment

OS X, Mac OS X, macOS

SEP

Resolution

Reboot the Mac.