Content Analysis (CA) Network interfaces cannot be configured

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Article ID: 169427

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Updated On:

Products

VIP Access for Desktop Content Analysis Software - CA

Issue/Introduction

After upgrade of the device from 1.3.x to 2.1 (or initial install of CA 2.1)  the network interfaces are disabled by default. This is due to the design of the underlying subsystem (COE).

Cause

Due to COE 3, if there are interfaces that have not been configured, the settings will not be migrated on upgrade. In addition, COE 3 has interfaces disabled by default, which will restrict the interfaces from appearing in the UI configuration.

Resolution

You will be required to access the CLI and enable the interfaces desired for configuration.

Example:
CAS> en
CAS# config


Enter configuration commands, one per line. End with CTRL+Z.

CAS(config)# interface 1:0 enable

After completing the above process for each interface desired, the interface will be available to configure within the UI, as well as the static On-Box Sandbox dirty line setting.

Workaround

None