MMA Office activation is reset when cusomizing an iVM

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Article ID: 169392

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Updated On:

Products

Malware Analysis Software - MA

Issue/Introduction

Cause

MAAs automatic hardware manipulation in the iVM may cause the office activation to fail and reset itself prompting the user to reactivate it when running a task in the customized iVM

Resolution

Open a CLI session (local console or SSH) and run this command:

df-config-mgr -w ivm.fakememorysize.enable False

Then customize the profile that is showing the issue and make sure that Office is still activated.  If necessary re-activate office and then rebuild the profile.