Unified Agent Client blocks enterprise VPN connection

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Article ID: 169389

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Updated On:

Products

Web Security Service - WSS

Issue/Introduction

The Unified Agent is enabled and connected to the Symantec Web Security Service (WSS). With this configuration all web traffic on ports 80 and 443 are tunneled through UA to the WSS data center. This configuration means that third-party VPN software (Example: AnyConnect or PulseSecure) for enterprise traffic is also tunneled.

Resolution

For the third-party VPN software to connect, add its VPN concentrator IP address or addresses into the Bypass list on the portal.

  1. Go to Service mode > Network > Bypassed Sites

NOTE: Your VPN software must be set to use Split mode VPN tunneling.

For tunnel flapping issues see: Unified Agent turns on and off constantly using multiple VPN clients