Content Analysis displays the message "Failed to download trust_package. Auto-update trust package exits"

Article Id: 169383

Status: Published

Updated On: 13-05-2017 12:37

Legacy Id: TECH246273

Products:

Content Analysis Software - CA

Issue/Introduction:

Content Analysis displays messages similar to the following:

xxx xx xx:xx:xx cas_1_3-6-x86_64 root: Starting auto-update trust_package
xxx xx xx:xx:xx cas_1_3-6-x86_64 root: Failed to download trust_package. Auto-update trust package exits
.
.
xxx xx xx:xx:xx cas_1_3-6-x86_64 root: Starting auto-update trust_package
xxx xx xx:xx:xx cas_1_3-6-x86_64 root: Failed to download trust_package. Auto-update trust package exits

Cause:

One cause of this error message is that Content Analysis cannot connect to appliance.bluecoat.com (port:80) .

Resolution:

Set your firewall to allow appliance.bluecoat.com (port:80).