Advanced Secure Gateway Management Console loads in a Small Box

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Article ID: 169382

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Updated On:

Products

Advanced Secure Gateway Software - ASG

Issue/Introduction

Advanced Secure Gateway (ASG) Management Console Loads in a Small Box in Internet Explorer.

When using Internet Explorer to access the Advanced Secure Gateway Management Console, the UI may display in a small (two inch by four inch) window to the left of the browser. 

Cause

The cause for this issue has to do with a setting in Internet Explorer; Compatibility View for Intranet sites.

Resolution

  1. Open Internet Explorer and go to Tools > Compatibility View Settings
  2. Remove the check in the box next to Display Intranet sites in Compatibility View
  3. The Management Console will reload in full window mode.