Website gets blocked with error "Malware Detected" or "virus_detected".

Products

• Web Security Service - WSS

Issue/Introduction

Web Security Service (WSS)

WSS incorrectly blocks a website or URL.
This action is perceived as a false alarm, a false positive, or false detection.
These incorrect alarms are the antivirus terms that indicate faulty detection of a file or another object as malicious.

 

"Malware Detected" or "virus_detected"

Resolution

If a threat detection is suspected to be incorrect, please send a review request to Symantec's False Positive submit page.

In this site, series of questions are presented to gather information about the false positive verdict. Please ensure to provide as many details as possible.

The request can take up to 48 hours to be completed.