Unable to update SSL Visibility software due to [Errno 28] No space left on device

Products

• SSL Visibility Appliance Software

Issue/Introduction

When you try to update the SSL Visibility software, it is possible that you receive the following errors in some isolated instances and the SSL Visibility fails to update.

• Upload error : must be string or buffer, not instance
• Upload error : [Errno 28] No space left on device

Resolution

Workaround

1. Should this happen, SSH into the CLI Console and execute "debug disk" command. Ensure there is sufficient storage available.
SV4800> debug disk
Filesystem Type Size Used Avail Use% Mounted on
rootfs rootfs 2.0G 741M 1.1G 41% /
/dev/sslv/root ext4 2.0G 741M 1.1G 41% /
none tmpfs 9.8G 24K 9.8G 1% /tmp
none tmpfs 9.8G 4.0K 9.8G 1% /var/lib/snmp
none devtmpfs 9.8G 4.0K 9.8G 1% /dev
none tmpfs 2.0G 360K 2.0G 1% /run
none tmpfs 5.0M 0 5.0M 0% /run/lock
none tmpfs 9.8G 4.0K 9.8G 1% /run/shm
/dev/mapper/sslv-ui ext4 976M 21M 905M 3% /opt/sslv/ui
/dev/mapper/sslv-log ext4 3.9G 499M 3.2G 14% /var/log
/dev/mapper/sslv-data ext4 31G 9.8G 20G 34% /opt/sslv/data

If there are highly utilized partitions, contact Support to assist in freeing up the disk space.

2. If there is sufficient storage available, the problem is likely due to a shortage of memory. In this case, the software update could be scheduled to a time where load is lower on the appliance. Another option is to reboot the SSL Visibility appliance to free up memory and retry the software update.