There can be a few issues after successfully logging in to the ProxySG through the default secure port of 8082.
Even though the blue banner that shows the serial number and the software version can be seen, the rest of the console does not load. When this happens, an error message similar to this one displays:
ClassNotFoundException
bluecoat
.sgos.ui.SG_UIApp.class
Another error can be found by doing enabling Java Debug on the client machine that is experiencing the issue:
java.lang.NoClassDefFoundError com.sun.deploy.net.protocol.https.Handler$Initializer
Java trusts a separate certificate store than the browser. When custom Root Certificates are trusted by the browser, they may not be automatically trusted or run by Java.
The Java Applet can also experience problems when loading if it doesn't support TLS1.0, TLS1.1 or TLS1.2 depending on the supported version/s of the ProxySG's certificate.
For issues with an untrusted certificate:
For issues with TLS version incompatibility: