ProxySG returns error "Could not set user-defined exception field: Could not find exception with the given name"

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Article ID: 169342

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Updated On:

Products

ProxySG Software - SGOS

Issue/Introduction

The ProxySG returns the error message

"Could not set user-defined exception field: Could not find exception with the given name"

when trying to create a user defined exception

Cause

Registry corruption can result in this error message

Resolution

Once the registry corruption has been confirmed the only solution is to run a restore factory defaults on the affected ProxySG
To minimize the possibility of corruption please make sure to upgrade to the latest version of SGOS, upgrading will NOT resolve the issue