Unified Agent running on network behind ProxySG or Advanced Secure Gateway/Client Manager causing issues

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Article ID: 169335

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Updated On:

Products

Web Security Service - WSS Advanced Secure Gateway Software - ASG ProxySG Software - SGOS

Issue/Introduction

Unified Agent (UA) when on the network, behind a ProxySG or Advanced Secure Gateway (ASG), is running and/or blocking traffic and causing issues.

Cause

Unified Agent (UA) is designed to do site Categorization when the Computer is off the network and not behind a ProxySG/ASG. It is unsupported to have UA up and running when on the network behind a ProxySG.

 

 

Resolution

Requirements:

Configure the Auto-Detection Policy (explicit Proxy Only and BCWF only) and/or the Location settings in the Client Manager Configuration.