Poor response time (over 30 seconds) from Malware Analysis (MAA) when task results are obtained through the RAPI

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Article ID: 169327

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Updated On:

Products

Malware Analysis Software - MA

Issue/Introduction

It may take over 30 seconds to obtain task results such as Risk Score through the Remote API (RAPI). When this happens, you might observe
  • Failed to connect to x.x.x.x port 443: Connection refused.
  • SSH connection fails with the message “System information disabled due to load higher than 40.0”.

Resolution

Symantec recommends using Websockets to subscribe to the tasks' complete channel. This reduces the load on the RAPI as you get a notification when the tasks are completed and you also receive a GET once for the task results.

Workaround

Restarting the webrouter service (supervisorctl restart web-router:*) may provide a temporary workaround to this problem.