Enable password change on ProxySG appliance causes "Authentication failed/SSH key error" on Director

Products

• Director

Issue/Introduction

A registered ProxySG appliance's status shows as disconnected with the error:

Authentication failed/SSH key error

Cause

The affected ProxySG enable password has changed and Director can't establish the connection between the two appliances.

Resolution

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To resolve the issue:

1. Log in to the Director appliance.
2. Select Configure.
3. Right-click the affected ProxySG appliance.
4. Select Edit.
5. Correct the enable password for the appliance.
6. Click OK.