Enable password change on ProxySG appliance causes "Authentication failed/SSH key error" on Director

Article Id: 169320
Status: Published
Updated On: 03-10-2017 22:00
Legacy Id: TECH246198
Products:
Director
Issue/Introduction:

A registered ProxySG appliance's status shows as disconnected with the error:

Authentication failed/SSH key error

Cause:


The affected ProxySG enable password has changed and Director can't establish the connection between the two appliances.

Resolution:

​
To resolve the issue:

  1. Log in to the Director appliance.
  2. Select Configure.
  3. Right-click the affected ProxySG appliance.
  4. Select Edit.
  5. Correct the enable password for the appliance.
  6. Click OK.

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