(WSS) UA Installation Error: "The File 'bcua_service.exe' is not marked for installation."
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Article ID: 169318
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Updated On:
Products
Web Security Service - WSS
Issue/Introduction
When attempting to install the Unified Agent (UA), you receive the The File 'bcua_service.exe' is not marked for installation error.
Cause
This is likely caused by registration keys that exist because of previous failed attempt to install the agent.
Resolution
With Admin rights, open the regedit application.
Remove the following registry keys:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\bcua-service HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\bcua-wfp HKEY_LOCAL_MACHINE\SOFTWARE\Blue Coat Systems
Search register for bcua and delete the entry or key associated with it.