Issue/Introduction:
When attempting to install the Unified Agent (UA), you receive the The File 'bcua_service.exe' is not marked for installation error.
Cause:
This is likely caused by registration keys that exist because of previous failed attempt to install the agent.
Resolution:
- With Admin rights, open the regedit application.
- Remove the following registry keys:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\bcua-service
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\bcua-wfp
HKEY_LOCAL_MACHINE\SOFTWARE\Blue Coat Systems
- Search register for bcua and delete the entry or key associated with it.
- Also delete the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{some number}
- Locate the Unified Agent folder; it should be under Display Name. Remove the entire folder of {some number}
- Reboot the machine.
- Attempt re-installation.