When facing an issue with Unified Agent, a debug trace taken from one of the affected client machines can be used for troubleshooting different kinds of problems with this software.
This article applies to Unified Agent version 4.7.1 and higher.
There are currently two ways to enable debug tracing in Unified Agent: Via the Registry Editor or the Command Line.
HKEY_LOCAL_MACHINE\SOFTWARE\Blue Coat Systems\Unified Agent
"c:\Program Files\Blue Coat Systems\Unified Agent\bcua-service.exe" -p EnableTrace=yes "c:\Program Files\Blue Coat Systems\Unified Agent\bcua-service.exe" -p TraceLevel=255
After enabling the trace: