There are currently two ways to enable debug tracing in Unified Agent: Via the Registry Editor or the Command Line.
- Go to Start > Run > regedit and then go to the following path:
HKEY_LOCAL_MACHINE\SOFTWARE\Blue Coat Systems\Unified Agent
- Create two new strings (REG_SZ) with the following data:
- Key: TraceFlags, Value: 255
- Key: EnableTrace, Value: yes
- Open a command prompt as Administrator
- Enter the following commands:
"c:\Program Files\Blue Coat Systems\Unified Agent\bcua-service.exe" -p EnableTrace=yes
"c:\Program Files\Blue Coat Systems\Unified Agent\bcua-service.exe" -p TraceLevel=255
After enabling the trace:
- Make sure that the checkbox Enable tracing on startup is enabled under the Unified Agent Advanced tab.
- Restart the system just to make sure Unified Agent reads the new setting.
- Optional—Start capturing with Wireshark to obtain a packet capture along with trace.
- Stop bcua-service.exe from the task manager. The service should restart on its own (if not, start it).
- Browse some websites to replicate the issue.
- Stop tracing from the Unified Agent window (and Wireshark capture if it's also running).
- Click Open Trace Folder and look for the latest UA-trace .etl file.
- Send the .etl file (and packet capture if required) to Blue Coat Support for further diagnosis.