Software Add-On license activation steps in ProxySG

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Article ID: 169291

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Updated On:

Products

Advanced Secure Gateway Software - ASG Symantec WebFilter (formerly Blue Coat WebFilter - BCWF) Intelligence Services ProxySG Software - SGOS

Issue/Introduction

Customer purchased additional licenses such as Intelligence Services, Cachepulse Optimization services, Flash Proxy license, etc. and would like to activate these license in their ProxySG.

Resolution

Customer can follow steps below to activate these licenses in ProxySG.

 

Browse to Network Protection licensing portal: 

https://services.bluecoat.com/eservice_enu/licensing/register.cgi 

 

Once logged in: 

  1. Click the ProxySG link in the Left panel 
  2. Click on Software Add-On Activation link 
  3. Enter ProxySG Serial Number wanted to add licensing 
  4. Enter the Activation Code (Password) for the license Subscription (Contact Customer Care if you need this code again) 
  5. Click Submit

 

Now, for the proxy to reflect the different features on its license, the customer needs to download the license file and install it to the appliance.

 

Download the file

  1. In the Licensing Portal you accessed in the previous section, click on the ProxySG link in the left panel, and select License Download
  2. Enter the ProxySG serial Number
  3. Click Submit
  4. Now, click on the Download License File option in the middle of the screen
  5. Save the file.

 

Installing the license file to the ProxySG

Note: There are three different options available to install the license on the ProxySG, Remote URL, Local File and Text Editor. In this article, we will focus our attention to only the Local File option

  1. Access the proxy Management Console
  2. Go to the Maintenance tag
  3. Click on Licensing
  4. Go to the Install tab
  5. Under the License Key Manual Installation, click on the Install License Key from: down menu and select Local File
  6. Locate the licensing file (example: license_0123456789.bcl)
  7. Now, click Continue
  8. Click Apply.

You will need to wait up to a few hours, the changes are not always immediately evident, on the next synchronization cycle between our servers your license should activate.