User-defined exception does not appear in the VPM after being created through the CLI

Products

• Asset Management Solution
• Data Center Security Monitoring Edition
• Advanced Secure Gateway Software - ASG
• ProxySG Software - SGOS

Issue/Introduction

In some cases, when we create a new user-defined exception using the CLI, the exception will not appear in the drop-down menu of the Return Exception Object window.

Cause

This issue happens because in those cases, the exception is not being automatically loaded in the VPM by the Java Applet.

Resolution

In order for the VPM to display the user-defined exception, close the browser you are using to connect to the Management Console, then open it again, allowing the Java Applet to reload including this newly applied change.

After doing this, the drop-down menu should include the user-defined exception.