Content Analysis log displays error messages and the appliance has stopped working
Article ID: 169265
Mobile App Risk DetectionContent Analysis Software - CA
The Content Analysis web management console shows "Unknown" in the Name, S/N, IP, Version, and Release fields.
Content Analysis has stopped ICAP scanning and some of the configured values are now missing. Rebooting sometimes solves the problem, but not always. The following error messages are recorded in the CA log:
avservice: Unknown,(172.16.168.74) rebooted,Reason: Unknown avservice: ERROR : MTAAccept: Could not ready server avwatchdog: ERROR : ICAP_sender::SendFileViaICAP: Cannot scan file when ICAP and SICAP are disabled avwatchdog: ERROR : ICAP_sender::SendFileViaICAP: Cannot scan file when ICAP and SICAP are disabled avwatchdog: ERROR : avwatchdog: CAS service stopped responding. Restarting ... avservice: ERROR : mkdirs: could not create dir (No such file or directory) avservice: ERROR : ModuleManifest::Load: handling: invalid xml file /kaspersky/manifest.xml:cannot open file avservice: ERROR : IModule: Failed to open manifest for vendor 3
This behavior is caused by bug #231311. A firmware upgrade to CA version 220.127.116.11 (or higher) is required. You may need to restore to default in order to resume the service, and then perform an upgrade to 18.104.22.168. In some cases, the CA can be directly upgraded.