First column is missing from the report downloaded from Web Security Service portal

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Article ID: 169224

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Updated On:

Products

Web Security Service - WSS

Issue/Introduction

When you download some of the default canned reports or custom report from Report Center, the first column is missing in the downloaded report.
 

Cause

The issue was discovered after a previous upgrade on Web Security Service (WSS) Reporting infrastructure.

Resolution

The issue is now resolved. The portal was updated on December 2nd 2016 and the update contains a fix to address this issue. If the issue persists, please contact Symantec Technical Support.

Workaround

There are two potential workarounds:
(1) Use "Forensic Report" or "Full Log Details", but this report does not provide any graph option.
 
(2) Download access logs from WSS [Portal] > [Service] > [Reporting] > [Log Download]. Setup BC Reporter-Standard version and process the downloaded access logs. You can generate or build your reports from BC Reporter.