Reporter 10: Unable to change default admin password or create a new user; save failed (undefined).
Article ID: 169215
Updated On:
Products
Reporter
Issue/Introduction
When trying to change the password to something else in Reporter 10.x, you receive an error save failed (undefined) message.
Looking at the messages log, you see the following.
Failed password validation (it is based on a dictionary word) for user admin (user_admin).
Looking at the messages log, you see the following.
Failed password validation (it is based on a dictionary word) for user admin (user_admin).
Resolution
To fix this problem, use a more cryptic password that is not in a dictionary. Recommended: Use a password with special characters and numbers and mixed cases.
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