Getting error 5004 during license installation on the Management Center

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Article ID: 169203

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Updated On:

Products

Management Center

Issue/Introduction

When trying to install the MC license for the first time, you are getting 5004 during installation and it fails

Cause

1. NTP is not configured on the MC
2. If the MC is going thru the proxy, you need to disable SSL interception and setting no protocol detection

Resolution

1. Set the NTP on the MC to ntp.bluecoat.com and ntp2.bluecoat.com -> Hit Apply and Activate

2. If the issue doesnt get fixed, please ensure that SSL interception is disabled on the proxy that MC is going thru.