Sites are being redirected to notify.bluecoat.com

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Article ID: 169198

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Updated On:

Products

Web Security Service - WSS

Issue/Introduction

Various site requests (HTTP and HTTPS) going through the cloud service are redirected to notify.bluecoat.com.  This ordinarily occurs when Web Security Service (WSS) has Captive Portal enabled for a specific location (Service > Network > Locations) and the Auth Connector has not been installed or is disconnected.
 

Cause

The url notify.bluecoat.com is associated with Captive Portal, which depends upon the Auth Connector to fully operate. When the Auth Connector is not installed or connected, users are redirected to notify.bluecoat.com for various sites.

Environment

Web Security Service

Resolution

Verify Auth Connector shows as connected (Service > Authentication > Status) and with a green indicator.  If you are not seeing Auth Connector connected, this may require restarting the BCCA service or reinstalling Auth Connector to achieve a (green) connection.  For each listed location (Service > Network > Locations), verify that Captive Portal is disabled. This stops the error from occurring if you cannot immediately get the AC to connect successfully.