If you are troubleshooting authentication or network access issues, knowing what credentials the Security Analytics appliance is using is very helpful. This also allows you to go to a web browser and attempt to download the BCWF database manually just to make sure the credentials are accurate. It is best to test the download of the BCWF file from a workstation on the same network as the Security Analytics appliance.
Log in as root via SSH.
Run the following command:
Go to a web browser and enter this URL: https://list.bluecoat.com/bcwf/activity/download/bcwf.db
Use the username and passwd from the database command to confirm you are able to authenticate and download the bcwf.db file.
Alternatively, you can use a wget command from either your workstation or from the Security Analytics appliance itself as shown below: