"Incorrect Protocol" error when connecting the Management Center to a ProxySG client

Products

• Management Center
• ProxySG Software - SGOS

Issue/Introduction

When connecting Management Center to a ProxySG client (after the client has been reset to factory default settings), Management Center returns the error Incorrect Protocol.

Cause

After a factory reset, the ProxySG client may not generate an SSH Keyring.

Resolution

Workaround

To generate the SSH key for the ProxySG client:

1. Connect to the ProxySG client using CLI
2. Enter the following:

   Blue Coat SG300 Series#conf t
   Blue Coat SG300 Series#config ssh-console
   Blue Coat SG300 Series#(config ssh-console)create host-keypair
   ok

3. Back in Management Center, reconnect the ProxySG client.