"Incorrect Protocol" error when connecting the Management Center to a ProxySG client

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Article ID: 169158

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Updated On:

Products

Management Center ProxySG Software - SGOS

Issue/Introduction

When connecting Management Center to a ProxySG client (after the client has been reset to factory default settings), Management Center returns the error Incorrect Protocol.

Cause

After a factory reset, the ProxySG client may not generate an SSH Keyring.

Resolution

Workaround

To generate the SSH key for the ProxySG client:

  1. Connect to the ProxySG client using CLI
  2. Enter the following:

    Blue Coat SG300 Series#conf t
    Blue Coat SG300 Series#config ssh-console
    Blue Coat SG300 Series#(config ssh-console)create host-keypair
    ok

  3. Back in Management Center, reconnect the ProxySG client.