How to upgrade the SSL Visibility Appliance running 3.x versions

Products

• SSL Visibility Appliance Software

Issue/Introduction

This article describes the steps required to upgrade an SSL Visibility appliance that is running the 3.x versions.

Resolution

To upgrade the SSL Visibility software you'll first need to download the software image from the Broadcom Support Portal: Symantec Enterprise Security section.

1. Navigate to support.broadcom.com > Product Downloads
2. Login with your credentials.
3. Select SSL Visibility Appliance Model and select your desired version.

NOTE: The SSL Visibility appliance supports three different update methods:

1. .patch - Updates the main partition; includes only the changes from one version to the next, all data and configurations are retained, applied through the WebUI.
2. .nru - Replaces the existing rescue image with the new image; all data and configurations are retained, applied through the WebUI.
3. .nsu - System update file; replaces the active image, re-images the rescue partition, triggers restore factory defaults, retains management IP address; all existing data and configurations are wiped, applied through the WebUI.

To upgrade via WebUI, login, then go to the Top Right Hostname > Update 




Choose your file and the process will start, when finished the device will reboot.

After the system upgrades, it is recommended to load the Known Certificates in the same folder that you downloaded the images, you will find a .p7b file which contains the certificates that the device trust.

After download go to PKI > External Certificate Authorities and click the second + button to add records to the trusted list 



and load the data by pasting the text from the file or just loading it (you should rename the file to a short name to be recognized by the appliance).

Note: 

After an upgrade, you may see a message indicating that a firmware update is needed. A message is also displayed on the LCD and in the system log. To update the BIOS, access the Command Line Diagnostics (CLD) interface, and enter the bios update command. The update will take 15 to 20 minutes (or possibly longer, depending on the appliance) and may include a system reboot. Do not interrupt the process. When you see the message “SSLV startup stage 3: CONFIRMED” displayed on the serial console, the process is complete. Each appliance model may have a distinct BIOS and BMC version. The following table presents the correct BIOS version for each model, as well as the BMC software version. 
 

Model	BIOS/BMC Package
SV800-250M-C	r3
SV800-500M-C	r3
SV1800-C/F	r6
SV1800B	r8
SV2800	r1
SV2800B	r9
SV3800	r1
SV3800B	r9
SV3800B-20	r9

Latest information can be found at the release notes.