Obtaining the Unified Agent diagnostic file

book

Article ID: 169123

calendar_today

Updated On:

Products

Web Security Service - WSS

Issue/Introduction

Symantec Web Security Servers (WSS)

Gathering the diagnostics logs for a client (Windows or Mac) running the WSS version of the Unified Agent (UA).
 

Resolution

For UA version 4.8 or older use the following steps for gathering the diagnostic logs.

In Windows:

  1. In the system tray, double-click the installed client icon. The service displays the "Status" tab of the client dialog.
  2. Click the "Advanced" tab.
  3. Click "Show File" to open the folder containing the log files. Double-click a log file to view the contents. The log filename shows log creation date (for example, the filename UnifiedAgent_Diag_07072016-1047.txt indicates the file was created on July 7, 2016 at 10:47 AM).

In OS X:

  1. Click the installed client icon in the menu bar (located at the upper right hand corner of the screen) and click "Status". The service displays the "Status" tab of the client dialog.
  2. Click the "Advanced" tab.
  3. Click "Show File" to open the folder containing the log files. Double-click a log file to view its contents. The log file name shows log creation date (for example, the file name UnifiedAgent_Diag_07072016-1047.txt indicates that the file was created on July 7, 2016 at 10:47 AM).


For a newer version see Cloud Unified Agent data collection using SymDiag.