Obtaining the Unified Agent diagnostic file

Products

• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

Symantec Web Security Service (WSS), now known as "Cloud SWG"

Gathering the diagnostic logs for a client (Windows or Mac) running the WSS version of the Unified Agent (UA).

Resolution

NOTE: All versions of Unified Agent (UA) are now retired and are no longer supported

• The End Of Service (EOS) Date for UA was: March 31, 2021
• Please see: Unified Agent (UA) Support FAQ

For UA version 4.8 or older use the following steps for gathering the diagnostic logs.

In Windows:

1. In the system tray, double-click the installed client icon. The service displays the "Status" tab of the client dialog.
2. Click the "Advanced" tab.
3. Click "Show File" to open the folder containing the log files. Double-click a log file to view the contents. The log filename shows log creation date (for example, the filename UnifiedAgent_Diag_07072016-1047.txt indicates the file was created on July 7, 2016 at 10:47 AM).

In OS X:

1. Click the installed client icon in the menu bar (located at the upper right hand corner of the screen) and click "Status". The service displays the "Status" tab of the client dialog.
2. Click the "Advanced" tab.
3. Click "Show File" to open the folder containing the log files. Double-click a log file to view its contents. The log file name shows log creation date (for example, the file name UnifiedAgent_Diag_07072016-1047.txt indicates that the file was created on July 7, 2016 at 10:47 AM).