Issue/Introduction:
Under the following circumstances, lookup and global searches through the CDP will not be working as expected:
- Record name contains numeric characters
- Record name contains special characters
In the above cases, performing exact search (i.e. enclosing search term in a pair of double quotation marks) will be required to in order to search for records that fit the above description.
Resolution:
Examples
An account record with name "Test RD3" exists:
- This search term will NOT return the account record in question: test rd3
- This search term WILL return the account record in question: "test rd3"
An account record with name " HEWLETT PACKARD AUSTRALIA P/L " exists:
- This search term will NOT return the account record in question: hewlett packard
- These search terms WILL return the account record in question: " hewlett packard" or " hewlett packard australia"