“You have no licenses available. Please contact Support to add more licenses.” message when trying to license Security Analytics

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Article ID: 169075

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Updated On:

Products

Security Analytics

Issue/Introduction

While attempting to enter your 16-digit license key either from the Security Analytics appliance or manually at https://license.soleranetworks.com, you may encounter the message “You have no licenses available. Please contact Support to add more licenses”

Cause

A few things can cause this error message to occur.  
  1. You are out of licenses on your account.  This will happen even if the appliance you are trying to license has been previously licensed on the account.  The licensed device is tracked internally by a set of unique identifiers.  If that set of identifiers has changed (which will happen if you reinstall the system from scratch), the licensing server will see that appliance as brand new.   
  2. Your system was previously licensed with another License Key and you are trying to use a different one.  

Resolution

Contact Blue Coat support in order to delete the old licensed device and free up the license.  Before you contact support, please have the following information ready:
  1. Your 16-digit alphanumeric license key
  2. A copy of the DSSEED.tgz file (available from the Licensing Details page within the GUI)