Symantec Intelligence Services is introduced in SGOS version 6.6.3.x. When enabling it, you may see that the Application List will is empty.
Management Console > Configuration > Application Classification > General > View Application/Operation List displays a blank page.
When trying to apply an Application Name under VPM it will prompt an error:
The ProxySG is unable to connect to Blue Coat.
Please ensure that you have;
- Installed a valid Blue Coat license and downloaded the database.
- Enabled Application Classification
Tried these few and it still failed;
- Moving between 220.127.116.11 <> 18.104.22.168
- Disabling and enabling Application Classification
Retrieve License Key
MC > Maintenance > Licensing > Install > Retrieve
MC > Maintenance > Licensing > View > Refresh Data
Look under Intelligence Service Bundles
Note: This procedure requires that you have a temprorary evaluation license for Blue Coat WebFiltering. Before you proceed, contact Blue Coat support to request it, and cite this article as the reason.
Note: If this issue occurs in SGOS 6.7.4.x it may be related to bug