You experience latency or performance issues with Symantec Web Security Service (WSS).
Common causes of performance issues (some of which may not be directly related to WSS) include the following:
Supplying the information below provides insight into where possible performance issue originates and helps to quantify the slowness experienced. If you do not provide this information in advance, the Support Engineer will request this information before further troubleshooting, causing the resolution of the case to be delayed. Please gather the following before creating your case with Symantec Support:
A traceroute to the data center VIP IP.
Symantec does not have influence/ownership of the above-mentioned tools and other alternatives may be available.
Note: For proxy forward connections, ensure that the following changes have been made on the proxy in Steps 5 & 6 in the Proxy Forward WebGuide. These changes are necessary for connectivity to WSS.