Enable administration access using serial console for DLP

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Article ID: 169045

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Updated On:

Products

Data Loss Prevention

Issue/Introduction

Customer is asking for administrative access via serial console to DLP is not working or Unable to connect to the serial port on the back of the DLP appliance

Cause

The serial console has no outputs or not functions.

Resolution

We suggest connect a USB keyboard and a monitor to the back of the DLP appliance for administrative purposes or enable SSH for administrative purposes as well.

Refer to the https://bto.bluecoat.com/sites/default/files/tech_pubs/DLP_Appliance_Quick_Start_Guide_9.0.pdf - Refer to Point 2 Configure the Management Port -> 2.Connect a USB keyboard and a monitor to the back of the DLP appliance.