De-register a ProxySG and Advanced Secure Gateway device from a Web Security Service Location

Products

• Web Security Service - WSS
• Advanced Secure Gateway Software - ASG
• ProxySG Software - SGOS

Issue/Introduction

You cannot de-register or remove a Symantec Proxy Security Gateway (ProxySG) or Advanced Secure Gateway (ASG) appliance device that is associated with a location in the ThreatPulse Portal just by clicking remove. You must telnet into the ProxySG appliance and run a couple of commands before you can remove the device from Web Security Service (WSS) Portal.

Resolution

To de-register at any time, telnet into the ProxySG appliance

#(config cloud-service) deregister

If you encounter connection errors while trying to de-register, enter

#(config cloud-service) deregister force

See https://bto.bluecoat.com/webguides/hybrid/autopolicysync/Content/FAQ/aps_faq_ref.htm#How for more information.