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De-register a ProxySG and Advanced Secure Gateway device from a Web Security Service Location
Article ID: 169041
Updated On:
Products
Web Security Service - WSS
Advanced Secure Gateway Software - ASG
ProxySG Software - SGOS
Issue/Introduction
You cannot de-register or remove a Symantec Proxy Security Gateway (ProxySG) or Advanced Secure Gateway (ASG) appliance device that is associated with a location in the ThreatPulse Portal just by clicking remove. You must telnet into the ProxySG appliance and run a couple of commands before you can remove the device from Web Security Service (WSS) Portal.
Resolution
To de-register at any time, telnet into the ProxySG appliance
#(config cloud-service) deregister
If you encounter connection errors while trying to de-register, enter
#(config cloud-service) deregister force
See https://bto.bluecoat.com/webguides/hybrid/autopolicysync/Content/FAQ/aps_faq_ref.htm#How for more information.
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