Reporter user can no longer view reports

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Article ID: 169040

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Updated On:

Products

Reporter-S500 Reporter

Issue/Introduction

Reporter 'admins' can no longer view reports that they previously had permissions to view.

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Cause

This issue occurs when an administrator removes an old database and re-creates a new database.
Reporter clients linked to the 'deleted' database (based on the role assigned) will need to have their 'permissions'  redefined the newly created database.

Resolution

An Administrator must change the permission.

Step 1--Select Administration > General Settings > ACCESS CONTROL > LOCAL USERS.

Step 2--For the user, select Set Permissions from the Actions drop-down list.
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Step 3--Clear any previously Assigned Roles and select the new role.
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Step3 Click Save 
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